RPA to the Rescue: End-of-Day Made Effortless Across 15 Countries
Our client, a fast-growing retail platform, faced substantial hurdles in managing their End-of-Day (EOD) operations due to the ever-increasing volume of data and job steps. Manual efforts were time-intensive, costly, and prone to human error, resulting in delays and inaccuracies in CSR reporting and disruptions for the Financial and Audit teams. These inefficiencies compounded the challenges of scaling their operations across multiple geographies.
100%
automation in the Execution Job cycle
15
Caribbean countries, different environments
100%
Improved manual testing team productivity
A snapshot of our client's success
The Challenge
Faster Time to Market release. | Legacy application with regional level process automation. | Complex scenario integration between application modules. |
The Solution
Transforming Processes with Robotic Process Automation (RPA)
To address these challenges, InfoGlobalTech implemented a cutting-edge RPA solution tailored to automate the EOD batch process. This independent, customizable application streamlined workflows, minimized human intervention, and significantly enhanced process accuracy.
Key Features:
Multi-Country Deployment: The solution was deployed across 15 countries within four months, ensuring operational consistency and scalability.
Real-Time Monitoring: A robust web-based admin portal was introduced, offering live log visibility and enabling administrators to monitor backend jobs and resolve issues efficiently.
Parallel Job Execution: By enabling simultaneous processing of multiple EOD jobs, the solution drastically reduced job completion times.
Technology Stack: Built on modern technologies such as C#, .NET SDK 4.7.2, SignalR, Angular, MSSQL, and MS Office, ensuring integration with existing systems while delivering scalability and reliability.
Impact
The Impact: Driving Operational Excellence
Automated EOD Processes Across 15 Countries
IGT’s RPA solution automated the EOD batch process, eliminating manual tasks and enhancing operational consistency. This allowed the client to redirect resources to strategic initiatives.
80% Reduction in Execution Time
The introduction of parallel job execution reduced the EOD processing time by 80%, improving efficiency and ensuring timely completion of daily operations.
Real-Time Insights and Decision-Making
The web-based dashboard empowered teams with actionable insights through real-time monitoring and detailed reporting. This improved workflow optimization and allowed for proactive resolution of potential bottlenecks.
Enhanced Resilience During the COVID-19 Pandemic
Automation ensured business continuity during workforce limitations, addressing challenges posed by the pandemic with minimal disruptions.
Improved Accuracy and Reliability
Automation reduced manual errors by 95%, improving data accuracy in CSR reports and facilitating smoother operations for the Financial and Audit teams.
Why InfoGlobalTech?
Scalable and Cost-Effective Solutions
IGT’s approach combined advanced RPA and multibot parallel execution using UI Path, delivering a 100% improvement in execution efficiency.
Rapid Deployment and Measurable Results
In just four months, IGT delivered a transformative solution that not only met the client’s operational needs but exceeded expectations in quality assurance and scalability.
Strategic Partnership
This project underscores IGT’s ability to create impactful, future-ready solutions that optimize processes, enhance accuracy, and enable organizations to scale with confidence.
By combining automation with strategic insights, InfoGlobalTech empowered the client to revolutionize their EOD operations, achieving measurable improvements in efficiency, accuracy, and resilience.