InfoGlobalTech and UiPath - Streamlining Client Operations with Automation Expertise
A regional financial services provider faced operational inefficiencies in processing loan applications. Their manual workflows were prone to errors and delays, negatively impacting customer satisfaction and compliance adherence.
80%
Reduction in loan processing time, from 5 days to just 1 day
95%
Accuracy in data entry and validation, eliminating errors caused by manual processing
30%
Cost Savings by reallocating human resources to more strategic tasks
A snapshot of our client's success
Challenges
Manual Processing Loan application reviews involved repetitive data entry and cross-verification tasks, increasing processing time and error rates | Regulatory Compliance Ensuring compliance with financial regulations required extensive manual effort to verify documents and processes. | Scalability Issues The current system could not handle the increasing volume of applications during peak seasons. |
Solution
Transforming Loan Processing Through Intelligent Automation
We partnered with UiPath to design and implement a cutting-edge intelligent automation solution, revolutionizing the client’s loan application process. This project not only streamlined operations but also set a benchmark for efficiency, accuracy, and scalability in financial services.
Process Assessment and Strategy
The journey began with a comprehensive assessment of the client’s existing workflow. We conducted detailed mapping of the loan application process to identify bottlenecks and automation opportunities. This analysis was followed by an ROI evaluation that quantified the potential for time and cost savings, ensuring the solution was both impactful and cost-effective.
UiPath Implementation
The implementation phase focused on leveraging UiPath’s advanced capabilities to automate key processes:
Data Extraction and Validation: By deploying UiPath’s Document Understanding feature, InfoGlobalTech automated the extraction of data from scanned loan applications and ensured accuracy through validation against predefined criteria. The integration of AI models addressed challenges associated with unstructured data, such as handwritten forms.
Workflow Automation: UiPath bots were implemented to perform critical tasks, including entering data into the client’s CRM system, verifying applicant details against external databases for credit and compliance checks, and generating decision reports for faster approvals or escalations.
Monitoring and Reporting
To ensure the solution’s success, real-time monitoring and reporting mechanisms were embedded into the system. We implemented UiPath Orchestrator to monitor bot performance in real time and provide detailed logs for regulatory audits. Custom dashboards were also developed, offering the client actionable insights into metrics such as processing times and error rates, driving informed decision-making.
Scalability and Flexibility
Recognizing the need for adaptability, We designed the solution to scale dynamically with the client’s workload.
“Our bots are equipped to handle peak application periods without compromising performance”
Additionally, the system was configured to accommodate evolving business requirements and regulatory changes, ensuring long-term relevance and efficiency.
This intelligent automation project represents a significant milestone in loan processing, delivering faster turnaround times, enhanced compliance, and seamless scalability.
Impact
Our intelligent automation solution delivered remarkable outcomes, transforming the client’s loan processing operations and establishing a new standard of efficiency and performance.
Revolutionizing Loan Processing Speed
The automation solution achieved an 80% reduction in processing time, bringing the average duration down from five days to just one. This monumental improvement allowed the client to handle loan applications with unprecedented speed, enhancing customer satisfaction and operational efficiency.
Achieving Unparalleled Accuracy
By automating data entry and validation, the solution delivered a 95% accuracy rate, virtually eliminating errors commonly associated with manual processing. This not only improved data reliability but also bolstered confidence in the overall workflow.
Enhancing Compliance Through Automation
Regulatory requirements were seamlessly addressed through automated auditing and reporting mechanisms.
Unlocking Cost Savings and Efficiency
The solution drove 30% cost savings by enabling the reallocation of human resources to more strategic, value-driven tasks. This shift allowed the client to maximize workforce productivity without increasing headcount.
Ensuring Scalability During Peak Periods
Scalability was a key success factor, as the system maintained smooth operations during a 50% surge in loan applications at peak times. The dynamic scalability of the automation solution ensured consistent performance, even under increased workloads.
These results reflect our commitment to delivering impactful automation solutions that optimize operations, enhance compliance, and drive measurable business outcomes.
“This project demonstrates the power of intelligent automation to deliver speed, accuracy, and resilience at scale.”
Why InfoGlobalTech and UiPath?
Our expertise in business process optimization, combined with UiPath’s industry-leading RPA platform, provided the client with a seamless, scalable, and cost-effective solution. Our end-to-end implementation ensured a smooth transition to automated workflows, empowering the client to focus on growth and customer satisfaction.
Transform Your Operations with InfoGlobalTech Contact us today to learn how we can help your business achieve similar success with intelligent automation solutions.