InfoGlobalTech & Temenos - Success with Upgrades
Our client, a leading financial group operating in Jamaica, Trinidad & Tobago, and the Dominican Republic, faced challenges with their Temenos T24 core banking system. These included ad-hoc defect fixes, environment instability, and inefficiencies in release and configuration management. Additionally, a lack of documentation and the complexity of supporting operations across multiple geographies compounded the problem. The client needed expertise across T24 modules such as COB/EOD and Accounting to address these issues effectively.
60%
customization mapped to latest T24 OOTB features.
40%
reduction in migration efforts.
100%
BOJ compliances achieved for EOY Audits.
A snapshot of our client's success
The challenge
Lack of documentation regarding their existing systems and their integrations. | Standard release and configuration management process was not adhered. | Environment versioning inconsistences across different stage of implementation. |
The Solution
To meet the client’s needs, we implemented a comprehensive solution focused on multi-lingual functionality, seamless third-party system integration, and robust T24 system optimization. The approach prioritized scalability, precision, and operational efficiency.
Empowering Global Accessibility
Multi-lingual capabilities were integrated into the Loan Origination System (LOS) interfaces, ensuring an intuitive and inclusive experience for diverse user bases. To maintain consistency, a robust test case repository was developed to validate functionality across all supported languages and regions.
Streamlining Testing with Reusable Assets
A centralized repository of reusable test cases and scripts was created to validate end-to-end business workflows. This streamlined testing efforts, accelerated the implementation of system enhancements, and ensured uniform quality.
Ensuring Integrity with Rigorous Integration Testing
End-to-end integration testing was implemented to validate seamless connectivity between third-party payment systems and in-house solutions. This ensured data integrity, compliance with stringent security protocols, and smooth interconnectivity across components.
Standardizing with Robust API Documentation
A standardized API framework was established, supported by detailed documentation for upstream and downstream data flows. Consistent API design, including uniform naming conventions and data formats, facilitated reliable communication between systems while minimizing integration errors.
Enhancing Efficiency with T24 Release Management
The T24 release management process was restructured to optimize workflows and implement strategic improvements. This ensured efficient execution of future enhancements and alignment with business objectives.
The Impact
Streamlined API Management
The implementation of standardized API design and robust documentation simplified system interactions, reduced integration errors, and enabled efficient collaboration between development and operations teams.
Unified Standards for Efficiency
Introducing consistent API naming conventions, data formats (JSON/XML), and response structures improved system coherence. This standardization enhanced error handling and debugging while supporting scalability and maintainability.
Enhanced Reliability and Performance
Reduced duplicate transaction errors by 95% with streamlined workflows.
Improved customer onboarding time by 30%, accelerating new user activation.
Achieved a high uptime of 99.9% through advanced retry mechanisms and service availability strategies.
Reduced payment processing errors by 50%, enhancing transaction accuracy and customer trust.
Future-Proof Scalability
With a scalable framework and optimized T24 release processes, the client is now well-positioned to integrate additional functionalities and adapt to evolving business needs, ensuring long-term success and operational excellence.
This tailored solution transformed their legacy system into a modern, enterprise-ready platform, driving efficiency, reliability, and customer satisfaction.
Why IGT
This structured approach ensures a scalable, efficient, and high-quality implementation, providing robust support for multi-lingual capabilities and seamless integration with third-party systems.
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