Building Communication Architecture - IGT's Journey with a Multinational Communication Provider.
IGT transformed and managed the OSS and BSS for a multinational communications provider in 19 countries. The goal was to enhance system performance, streamline processes, and ensure seamless regional integration using IGT's on-shore and off-shore model.
19
Countries
20+
Minds
5+
Services
A snapshot of our client's success
The Challenge
Client Challenges
Our client, a global leader in telecommunications, sought to implement multiple business lines—Prepaid, Postpaid, and Digital—simultaneously across 19 countries. This ambitious initiative required:
Coordinating multiple sprint teams across geographies and releases.
Managing complex programs and budgets across diverse regions.
Ensuring seamless integration across various systems and business functions.
To address these challenges, they needed a partner with a proven track record in delivery management and global program execution.
The Solution
At InfoGlobalTech, we deployed our expertise in program and project management to deliver a solution that balanced complexity with precision.
Key Steps:
Defining Business Requirements: Conducted a detailed analysis to define comprehensive functional design specifications tailored to each region and business line.
Project Management Excellence: Managed plans, budgets, resources, and scope with a meticulous approach to ensure project success.
Seamless Coordination: Aligned project activities with on-site resources and client SMEs to bridge geographical and functional gaps.
Data Migration: Migrated critical data from legacy billing systems to modern platforms, leveraging robust ETL processes and thorough data cleansing.
Enterprise Architecture: Designed scalable solutions with detailed network diagrams, blueprints, and integration maps to future-proof the system.
Executive Reporting: Delivered actionable insights through clear and concise executive presentations, ensuring informed decision-making.
Results Achieved
Release Management
Developed a release roadmap that harmonized deployments across all business lines and countries.
Streamlined coordination for multi-sprint teams to achieve on-time and on-budget releases.
Enhanced Enterprise Architecture
Delivered cutting-edge designs and blueprints for customer management, network management, and financial systems, ensuring future-state alignment.
Business Process Optimization
Defined and delivered BRDs and FRDs, ensuring streamlined workflows and optimized customer journeys.
Accelerated Data Migration
Completed the migration of transactional and reference data ahead of schedule, enhancing operational readiness.
Impact
Enhanced System Performance: Optimized OSS and BSS systems, ensuring seamless regional integration and operational efficiency.
Improved Time-to-Market: Reduced time-to-market for new customer journeys and enhancements through rigorous planning and sprint execution.
Future-Proof Architecture: Delivered robust, scalable solutions aligned with long-term strategic goals.
Streamlined Operations: Simplified migration strategies and minimized downtime, enabling smooth transitions without disruption.
Actionable Insights: Provided transparency through real-time monitoring and executive-level reporting.
Why InfoGlobalTech?
As a trusted partner, We have access to advanced tools, technical resources, and infrastructure to deliver this high-impact solution quickly and efficiently. Our expertise in program and project management has always ensured measurable results for our clients.
Contact Us Today
Discover how we can help you solve your business challenges with delivery management approaches tailored to your needs.