Industry Agnostic Solutions
While we are industry-agnostic and our solutions can be tailored to meet the unique needs of any sector, we bring deep expertise in retail, banking and fintech, and telecommunications. Our experience in these industries allows us to deliver specialized solutions that drive efficiency, enhance customer experiences, and support innovation. From optimizing retail operations to modernizing financial systems and improving telecom networks, we have a proven track record of success.
Retail
IGT has extensive experience delivering tailored technology solutions to the retail industry across North America, South America, the Caribbean, and Europe. We specialize in providing cutting-edge services such as e-commerce platform integration, supply chain optimization, and customer engagement tools to help retailers thrive in diverse markets. By leveraging our regional expertise, we ensure seamless implementation and ongoing support that align with the unique needs of each market.
Our Expertise
E-Commerce Solutions
E-Commerce Platform Development
Payment Gateway Integration
Inventory Management Systems
Mobile Commerce Applications
Omni-Channel Retail Solutions
CX & Engagement
Personalized Marketing Tools
Loyalty Program Software
Chatbot and Virtual Assistant Customer Feedback Management
Augmented/Virtual Reality Shopping
Retail Operations and Efficiency
Point of Sale (POS) Systems
Supply Chain Management Tools
Workforce Management Systems
Data Analytics and Reporting
Store Automation Technology
Security and Compliance
Data Protection and Privacy Solutions
Fraud Detection Systems
Cybersecurity Solutions
Secure Payment Processing
Identity and Access Management
RPA to the Rescue: End-of-Day Made Effortless Across 15 Countries
Our client, a fast-growing retail platform, faced substantial hurdles in managing their End-of-Day (EOD) operations due to the ever-increasing volume of data and job steps. Manual efforts were time-intensive, costly, and prone to human error, resulting in delays and inaccuracies in CSR reporting and disruptions for the Financial and Audit teams. These inefficiencies compounded the challenges of scaling their operations across multiple geographies.
Upgrading financial forecasting with Legacy data
A major retail chain across Latin America sought to enhance the accuracy of their entities’ financial statements by aligning accounting treatments with their risk management activities. The goal was to streamline operations, ensure data accuracy, and enable data-driven decision-making through an advanced data strategy and engineering framework.
Innovations Lab – Robotic Process Automation
Our client spends millions of dollars on customer service operations to update their legacy system with the orders received on their E-commerce portal. They use a minimum of 2-5 CSR (Customer Service Representative) per country to perform these repetitive, monotonous activities.
Managed Services through Microsoft AI Cloud Partnership
Our client, a rapidly growing e-commerce platform, struggled to manage an ever-increasing volume of customer service requests. Delayed response times and inaccuracies in ticket resolution were driving down customer satisfaction and revenue. InfoGlobalTech stepped in with a managed services approach, leveraging cutting-edge AI and Microsoft Cloud technologies to deliver scalable, efficient, and customer-focused solutions.
Automating Testing for the Future
Our client aimed to minimize the effort required to execute their Regression and Sanity test suites while adopting a cost-effective solution. Their key business priority was to accelerate "Time to Market" for their releases while maintaining comprehensive testing across 13 Caribbean countries, diverse environments, and multiple browsers.
Fintech & Banking
InfoGlobalTech brings extensive expertise in delivering tailored technology solutions to the fintech and banking industry across North America, South America, the Caribbean, and Europe. Our offerings include advanced capabilities such as digital banking transformation, robust fraud detection and prevention systems, and AI-driven customer engagement platforms designed to empower financial institutions to excel in competitive markets. With a deep understanding of regional dynamics, we ensure seamless implementation and provide ongoing support, always aligning with the distinct regulatory and operational requirements of each market.
Our Expertise
Security & Data Protection
Data Encryption
Protection against Cyber Attacks
Authorization and Access Control
Regulatory Compliance Trainings
Specialization in FinTech & Banking
Retail Banking
Corporate Banking
Wealth Management
Banking for Consumer Finance
LeaseTech
Systems Integration & Process Optimization
RPA deployments
OpenAPI and PSD2
Integrations with Payments Hubs
Digital Banking Integrations
Virtual Branches & Remote engagement implementations
Custom Software Development in Compliance with Regulations
GDPR/RODO, NIS, AML/FATCA Implementations
Omnichannel Solutions Development
Core Banking Deployments
Merchant Applications Development
UX/UI design
Telecommunications
IGT has extensive experience working with leading telecommunications providers across North America, South America, and the Caribbean. We have delivered solutions ranging from network optimization and infrastructure management to cloud integration and data analytics, helping telecom operators enhance efficiency and customer experience. Our deep understanding of regional market dynamics enables us to tailor innovative solutions that meet the unique challenges of the telecommunications industry in these diverse areas.
Our Expertise
Network Optimization and Management
Network Performance Monitoring
Network Infrastructure Design
Bandwidth Management
SD-WAN Solutions
Fault Detection and Resolution
Cloud & Data Services
Cloud Migration
Data Analytics
Edge Computing Implementation
Cloud Infrastructure Management
AI-Powered Data Solutions
Customer Experience Solution
Omni-Channel Customer Support
CRM Integration
Chatbot and AI Solutions
Customer Data Management
Personalization Tools
Cybersecurity and Compliance
Threat Detection and Prevention
Identity and Access Management (IAM)
Compliance Management
Firewall and VPN Management
Incident Response Planning