Our client spends million dollars on Customer service operations to update their Legacy system with the orders received on Ecommerce portal.
Minimum of 2-5 CSR (Customer Service Representative) per country required to do these repetitive, monotonous activities per country and 20 CSRs in total.
20-30 minutes for each order processing consumes a huge number of human hours in a year increasing overall operational costs.
- IGT came up with a solution to automate this entire process of front-end operations using RPA tool to mimic the CSR activities.
- This Robot has been deployed in 3 countries successfully and going far with plan to deploy in 10 more countries.
- The Bot is capable of operating longer than 8 business hours
- Order processing time reduced to average of 10 minutes
- Fast and errorless results saved an identifiable business cost
- Works seamlessly according to clients’ respective time zones
- Utilizes the CSRs at various other important and value driven roles